Privacy Policy

MADE IN INDIA. MADE FOR INDIA.

Welcome to VORTOYZ (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have concerning it when you visit our website and purchase our premium miniature collectibles.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products, or when you place an order.

The personal information we collect may include:

Contact Information: Name, email address, phone number, and billing/shipping addresses.
Payment Data: Data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., credit card number) and the security code associated with your payment instrument. (Note: All payment data is securely handled and stored by our payment gateway providers, not on our servers).
Account Credentials: Passwords and similar security information used for authentication and account access.
Device and Usage Data: Information about your IP address, browser type, operating system, and how you interact with our website (collected automatically via cookies).

2. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below:

To Fulfill and Manage Your Orders: We use your information to process payments, arrange shipping, and provide you with invoices and order confirmations.
To Provide Customer Support: To respond to your inquiries, handle complaints, and solve any potential issues you might have with our products.
To Send Administrative Information: To send you details about your account, new feature updates, or changes to our terms, conditions, and policies.
To Deliver Targeted Advertising: With your consent, we may use your information to develop and display personalized content and advertising tailored to your interests.

3. Will Your Information Be Shared With Anyone?

We only share information with the following categories of third parties to successfully fulfill our services:

Payment Processors: To securely handle your transactions.
Logistics & Shipping Partners: To deliver your VORTOYZ collectibles to your requested address.
Data Analytics Services: To understand website traffic and improve our user experience.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable laws, governmental requests, or court orders.

4. Use of Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

5. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

6. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures (including SSL encryption) designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

7. Your Privacy Rights

Depending on your location and applicable data protection laws in India, you may have the right to:

Request access and obtain a copy of your personal information.
Request rectification or erasure of your personal data.
Restrict the processing of your personal information.

To exercise these rights, please contact us using the details provided below.

8. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Effective Date” and the revised version will be accessible as soon as it is published.